Bajlok Privacy Policy — Your Data, Protected

1 Introduction

Bajlok ("we", "us", "our") operates the online betting and gaming platform available at bajlok.net. As part of providing this service, bajlok collects and processes personal data about the players who register and use the platform. This privacy policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to your personal information.

We take privacy seriously. Bajlok is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws. This policy applies to all users of the bajlok platform, including registered players, visitors to the website, and users of the bajlok mobile application.

Please read this policy carefully. If you do not agree with how bajlok handles personal data, you should not register an account or use the platform. If you have already registered and have concerns, contact our support team and we will do our best to address them.

2 Data We Collect

Bajlok collects the following categories of personal data from players and platform users:

Bajlok does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you have explicitly provided such information in the context of a responsible gaming request.

3 How We Collect Data

Bajlok collects personal data through the following means:

• Direct interactions: When you register an account, make a deposit, place a bet, contact support, or update your profile, you provide data directly to bajlok.
• Automated technologies: When you use the bajlok platform, we automatically collect technical data such as your IP address, device information, and browsing behaviour through cookies and similar tracking technologies.
• Third-party sources: Bajlok may receive data from payment providers, identity verification services, and fraud prevention partners to verify your identity and protect the platform.
• Public sources: In some cases, bajlok may verify information against publicly available records as part of our compliance obligations.

4 How We Use Your Data

Bajlok uses your personal data for the following purposes:

• To create and manage your bajlok account.
• To process deposits, withdrawals, and betting transactions.
• To verify your identity and age in compliance with our legal obligations.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To provide customer support and respond to your enquiries.
• To send you important account notifications, such as transaction confirmations and security alerts.
• To send you promotional communications, if you have opted in to receive them.
• To monitor your betting activity for responsible gaming purposes and apply any limits or restrictions where necessary.
• To improve the bajlok platform, including fixing bugs, optimising performance, and developing new features.
• To comply with applicable laws, regulations, and licensing requirements.

Bajlok will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for the processing.

5 Legal Basis for Processing

Bajlok processes your personal data on the following legal bases:

• Contract performance: Processing is necessary to provide the bajlok service to you under the terms of our agreement, including operating your account and processing transactions.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and tax reporting obligations.
• Legitimate interests: Processing is necessary for bajlok's legitimate business interests, including fraud prevention, platform security, and improving the service, provided these interests are not overridden by your rights.
• Consent: Where bajlok relies on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time.

6 Sharing Your Data

Bajlok does not sell your personal data to third parties. However, we may share your data with the following categories of recipients where necessary to operate the platform and comply with our obligations:

• Payment providers: bKash, Nagad, Rocket, and other payment processors receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification services: Third-party KYC providers may receive your identity documents and personal details to verify your age and identity.
• Game suppliers: Third-party game providers receive your player ID and session data to deliver casino and sports betting content on the bajlok platform.
• Fraud prevention partners: Bajlok shares technical data such as IP addresses and device fingerprints with fraud detection services to protect the platform and its players.
• Regulatory authorities: Bajlok may be required to disclose personal data to law enforcement agencies, regulators, or courts where required by law or a valid legal order.
• IT and hosting providers: Bajlok uses third-party infrastructure providers to host the platform and store data securely. These providers act as data processors under our instruction.

All third parties who receive personal data from bajlok are required to handle that data securely and in accordance with applicable data protection laws. Bajlok does not permit third parties to use your data for their own marketing purposes.

7 Cookies and Tracking Technologies

Bajlok uses cookies and similar tracking technologies on the platform to improve your experience, analyse usage, and support security functions. A cookie is a small text file stored on your device when you visit a website.

Bajlok uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalise your experience on bajlok.
• Analytics cookies: Help bajlok understand how players use the platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious betting behaviour.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the bajlok platform. Bajlok does not use third-party advertising cookies or share cookie data with advertising networks.

8 Data Retention

Bajlok retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. Retention periods vary depending on the type of data and the purpose for which it was collected.

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years to comply with financial record-keeping requirements.
• Communication records: Support chat logs and email correspondence are retained for up to three years for dispute resolution purposes.
• Technical and usage data: Retained for up to 24 months for security and analytics purposes, after which it is anonymised or deleted.

When data is no longer required, bajlok will securely delete or anonymise it so that it can no longer be linked to you as an individual.

9 Data Security

Bajlok takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bajlok platform.
• Encrypted storage of sensitive data, including passwords and payment information.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing of the platform.
• Two-factor authentication options for player accounts.
• Monitoring systems that detect and alert on suspicious activity in real time.

While bajlok takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your bajlok account has been compromised, contact support immediately and change your password.

10 Your Rights

You have the following rights in relation to the personal data bajlok holds about you:

• Right of access: You can request a copy of the personal data bajlok holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask bajlok to correct it.
• Right to erasure: In certain circumstances, you can request that bajlok delete your personal data. Note that some data must be retained to comply with legal obligations and cannot be deleted on request.
• Right to restrict processing: You can ask bajlok to limit how your data is used in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request that bajlok provide your personal data in a structured, machine-readable format so that you can transfer it to another service.
• Right to object: You can object to bajlok processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though bajlok may have grounds to continue in some cases.
• Right to withdraw consent: Where bajlok relies on your consent to process data, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact bajlok support via live chat or email at [email protected]. Bajlok will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a request.

11 Minors

The bajlok platform is strictly for adults aged 18 and over. Bajlok does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account or provided personal data to bajlok, please contact us immediately at [email protected].

Upon receiving a report of a minor's account, bajlok will investigate promptly, close the account, and delete any associated personal data as quickly as possible in accordance with our legal obligations.

12 International Data Transfers

Bajlok may transfer your personal data to servers or service providers located outside of Bangladesh. Where such transfers occur, bajlok takes steps to ensure that your data receives an adequate level of protection, including through the use of contractual safeguards with the receiving party.

By using the bajlok platform, you acknowledge that your personal data may be transferred and processed outside of your country of residence. Bajlok will always handle such transfers in accordance with applicable data protection law and this privacy policy.

13 Changes to This Policy

Bajlok may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification. The updated policy will be published on this page with a revised effective date.

We encourage you to review this policy periodically. Continued use of the bajlok platform after any changes are published constitutes your acceptance of the updated privacy policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way bajlok handles your personal data, please get in touch:

• Live Chat: Available 24/7 directly on the bajlok platform.
• Email: [email protected]

Bajlok aims to respond to all privacy-related enquiries within 72 hours. For urgent matters, live chat is the fastest way to reach our team.